Benefits
- 1.Faster order processing. Reduced resource intensive order processing from days to minutes while standardizing hundreds of disparate data formats.
- 2.Superior Data Quality and Visibility. Automate data into a backend ERP system and integrate automated process flows, resulting in reduced data errors and lower operational costs.
- 3.Automation Driven Scalability. The label manufacturer was able to reallocate employees toward higher priority tasks by leveraging Adeptia’s AI data mapping and automation. The company was able to handle significantly greater transaction volumes with less staff.
The Challenge
Small labels are big business, especially when speaking about a global leader in labeling and packaging materials and solutions. Unfortunately, operations were neither smooth nor seamless when it came to receiving and processing orders for garment labels, a major department within the manufacturing firm. With hundreds of customers submitting orders in approximately 50,000 different formats, the company was facing an order processing nightmare. In response to the data difficulties, the manufacturer explored the possibility of asking customers to provide orders in a specific format. However, that would place the burden of responsibility on the customers’ side. Instead, the company implemented an internal and manual solution — hire thousands of customer service representatives. These representatives took orders as they were received, checked the information, and contacted customers to fill any gaps. Afterwards, they put the data into a standard file structure and forwarded it to a separate order entry team. The entry team then entered the data into the backend systems. The system was cumbersome, inefficient, and resource-intensive. To support the manufacturer’s continued growth in the market and remain competitive, an automated solution was needed.
Partnering with Adeptia
After evaluating several tools, the company chose Adeptia’s automated order capture solution. Adeptia enables the company to receive orders from any source (including APIs, XML, web services, cloud applications, portals, etc.) and in any format (for instance, Electronic Data Interchange (EDI) transactions, Excel spreadsheets, PDFs, Word documents, email attachments, etc.). The system dynamically reviews the order data according to defined rules and alerts a customer service representative if additional information is required. Once an order is complete and validated, it is automatically translated and mapped into the backend ERP system for processing.
The Business Value
Thanks to Adeptia, the company was able to:
- Automate 80 percent of their processes
- Eliminate manual data entry errors completely
- Improve overall customer service and satisfaction, delivering more repeat and new business
- Reduce order processing time from two days to minutes
- Lower internal costs and maximize effectiveness of staff by prioritizing high-value strategic tasks over manual data entry
- Create an automated, scalable process that could capture significantly more orders
- Instantly deliver order receipts to customers
- Improve data quality and rapidly identify and prioritize incomplete orders that required validation
