In the face of increasing digital globalization, proliferating customer expectations, and greater choices, supply chain management is no longer limited to just matching supply to customer demands. It’s about differentiating a business and placing customer needs at the center of your operations. The supply chains are fast transforming as a primary means to deliver a delightful omnichannel customer experience. An authentic omnichannel experience should proffer a consistent experience irrespective of what channel a customer or partner leverages for purchasing or interacting with an organization.
To acknowledge this need, business leaders and CIOs are at the helm of transformation as well as digitalization initiatives to kickstart faster innovation and alleviate cost. For driving these efforts, operational efficiency is of supreme importance. Enterprises, by and large, are keen to constantly enhance their capability to source, produce, and move goods faster at less cost.
To keep customers updated on myriad statuses related to inventory and shipment in real-time, supply chain managers need transparency. More so, they need to deliver the right products to the right customers at the right time and respond accordingly to the ever-changing customer needs. Ultimately, it’s the customer who acts as the deciding factor of success of the business – whether a business succeeds or fails.
And truth is, that kind of experience cannot be delivered without the right technology and data integration solutions. Organizations need real-time data and visibility into customer demands and requirements.
However, many CIOs are grappling with all kinds of tactical and strategic decisions for accelerating the performance level of supply chains. One of the biggest questions they need to address: What vendors should they do business with to transform the customer experiences (CXs)?
The missing link in supply chain transformation is agile integration technology. To ensure efficiency and visibility across supply chain systems, companies need tightly coupled integration, from warehouse management to electronic data interchange (EDI) for driving automated transactions.
As it is, multiple enterprises base their integration processes on obsolete custom-coded scripts that are expensive and time-consuming to maintain and develop. Many other organizations are burdened with conventional ESB solutions (on-premise integration middleware) – but these are not a good fit for any firm that wants to drive value faster and gain an edge over others.
Picking the right data integration technology is central to allowing companies facilitate quick improvements across your business. What they must ensure that you choose a data integration platform that delivers outstanding customer experiences while evading the complexity and IT productivity issues.
It’s also important that your data integration platform supports every business user residing in your company for enabling faster onboarding and integrations, in minutes or hours – not months.
Adeptia’s self-service integration platform is engineered to ensure customer success. It is fast emerging as the technology of choice for organizations aiming to bring remarkable manageability and visibility into their supply chain ecosystems.
It empowers all business users create integrations at the speed of business. Meanwhile, IT specialists can focus on more important strategic priorities. It connects the critical supply chain management applications, including its ERP and warehouse management systems with speed and precision.
By giving the power to non-techies, companies can streamline data integrations without weeks of coding or EDI mapping. The users can view and control its supply chain processes and data via a single interface. And this is done without compromising data accuracy or their ability to control processes.
The logistics provider can now respond to multiple customer demands. For example, real-time cycle count adjustments. Clients can now take a look at the view to-the-minute updates and inventory information to accelerate order-to-delivery times and higher customer satisfaction.
With the expansion in supply chain ecosystems, integration has become critical. Based on the dynamics changing in the supply chain space, flexibility and speed of integration deployment is a huge differentiator that will draw a line between winners and also-rans.