The need to amplify the digital resiliency of the workforce in current times of disruption has radically accelerated trends in digital workplace technology.
With disruption causing ripples in business, many businesses scrambled to adopt technology solutions to harness the potential of information and accelerate value generation.
IT leaders, architects, developers, and business users have now realized the urgency to revamp their ways to do business and scale up their digital workplace technology stacks to ensure long-term business resiliency.
“As per the Gartner 2020 Digital Workplace Survey, 68% of respondents agreed that more C-level execs have expressed involvement in the digital workplace.”
A growing number of organizations are showing heightened interest in emerging technologies for improving the resiliency of their digital workplace. Here are the top digital workplace trends that CIOs will be paying attention to – in order to handle disruption and streamline ROI.
Trend 1: Business and IT User Empowerment through Self-Service
Self-service integration solutions play a vital role in empowering all business users (even the non-technical ones) to handle customer data and facilitate faster value. By turning business users into citizen integrators, organizations can easily comprehend emerging requirements of customers and deliver value, maximizing ROI and ultimately turning businesses more resilient.
With features such as AI mapping, pre-built application connectors shared templates, dashboards & intuitive screens etc., these solutions are helping businesses monitor and use customer data for better decision-making and value generation.
Self-service integration has become the foundation of most enterprises’ digital workplace infrastructures, particularly in today’s disruptive work environment. It helps users handle myriad customer data and use it to make decisions and reduce costs, driving simplicity and expanding market share. Vendors are relying on these upgraded technologies to drive business faster and better.
Trend 2: Rise of Internet of Things (IoT)
IoT has become a key part of the digital workplace even if it is only by virtue of the amount of data it can gather. It enables data-driven workplaces to function and hence deliver value. As per Alfonso Velosa, research vice president and analyst for IoT at Gartner, IoT will continue to grow at a rate higher than 30% over the next few years. Researchers predicted that by 2025, the total number of devices is expected to grow to 75 billion, according to Statista Research Department, or 80 billion IoT devices, according to IDC.
The increased number of devices will have a direct impact on the data. Organizations will need access to data-driven technologies that can handle all the different kinds of data -securely and easily.
Trend 3: Upsurge in Democratized Technology Services
Democratized technology services help business users alleviate the impacts of disruption and generate more value. Some of these include:
- Citizen developers, or business people, create new business applications using development tools and runtime environments sanctioned by corporate IT. They are empowered by the availability and power of low-code development tools.
- Citizen integrator tools (as already discussed) enable expert business users with minimal coding skills to handle application, data and process integration tasks by themselves through very intuitive, low-code development environments.
- Citizen data science, an emerging set of capabilities that enable users to extract advanced analytic insights from data without the need for extensive data science expertise.