No matter how revolutionary your product or service is, its success invariably rests on how well it connects with your target audience. And onboarding serves as the bridge that makes this connection firm and strong.
Majority of companies today are relying on effective onboarding strategies to set their path to success and growth. However, owing to the presence of a complex mix of legacy and cloud applications as well as a sea of integration technologies to support them, onboarding has become arduous and time-consuming. In other words, for companies that use EDI and API to standardize and streamline B2B communication, onboarding has become an issue. As a result, companies are likely to experience unnecessary hiccups that can impact their business outcomes negatively. Let us find the importance of EDI and API and how integration solutions can streamline the onboarding journey of companies handling EDI and APIs.
EDI and API
Companies need access to data formats such as electronic data exchange (EDI) and protocols such as SFTP to successfully onboard customers. Moreover, they need an application programming interface (API) to build and integrate cloud-based or on-premise applications.
While EDI and API both are important for businesses to function, they can complicate the onboarding regime and make it slower than ever. Discover how a centralized integration platform can help companies smoothen their EDI and API onboarding and make it more value-driven.
Support EDI Onboarding
To successfully onboard customers or partners, companies must have the ability to connect their internal systems with existing ones and reliably exchange purchase orders, ASNs, invoices, and other EDI data as per the set standards. In addition, they need to configure customer or partner’s profile and construct maps to send, transform, and receive data. Enterprises that fail to do so:
- Risk SLA compliance and trigger chargebacks
- Disrupt relationships
- Impact fresh sales opportunities
Companies that aim to outperform and satisfy their customers with compelling experiences need to rely on popular integration technologies that can accept EDI and non-EDI data as well as route it seamlessly and securely. With features such as pre-built templates, application connectors, and real-time visibility, these solutions help businesses onboard customers faster by up to 80% and meet their needs and requirements in toto.
Support API Onboarding
Application programming interface uses protocols such as SOAP and REST to establish communication between applications. While REST APIs are robust and easier to service, SOAP APIs also provide security for regulated data transactions.
Whether enterprises want to speed up a partner B2B ordering process or provide access to another data source or analytics platform, API proves a blessing. Those who fail to do so:
- Compromise productivity
- Amplify operational costs
- Impact agility
Now, companies can support APIs by using a technology that supports SOAP and REST APIs both. The centralized integration platform is one such technology. Companies can rely on robust centralized integration solutions to support SOAP and REST APIs, thus making the onboarding process faster and better. As a result, businesses can make their customer happy and satisfied, generating more sales and ultimately revenue. Know how Adeptia’s integration platform can support APIs and EDI onboarding.