Self-service options aren’t new. As a matter of fact, we’ve have been helping ourselves for years. In its youth, we had few options, such as ATM kiosks, self-service gas stations, vending machines, etc. As technology has advanced, we now have a multitude of options.
Self-service solutions have been empowering us to resolve our issues without getting impatient waiting on a technical expert’s recommendations. One of such solutions is a self-service portal.
A self-service portal is typically a website or app, encompassing self-service and self-help capabilities, that empowers customers to request services, search information, and register as well as resolve issues. It can be considered as the “electronic front door” to the IT enterprises’ “store” from which the consumer can access services or products. A portal can be employed to simplify processes, freeing technical support or IT teams to handle more complicated requests.
Organizations can integrate these self-service portals into the existing system to allow customers to have instant information access, promote personalization, and save time as well as resources. Though there are many vendors that offer self-service portals either as a stand-alone product and a component of an integrated solution. By all means, self-service portals powered by modern integration platforms enable a customer to resolve issues by themselves and adapt to the disrupting environments, on their own time and convenience.
Self-service portals also provide an efficient way of connecting to new customers, strengthening communication and relationships with customers. And since these portals help customers take power in their own hands and not rely on IT teams, time-to-value and productivity increase. Additionally, IT gets more time to focus on control and monitoring to kickstart innovation initiatives. The process of using this technology can improve communication between departments or provide customers or suppliers with documentation (such as invoices or policies).
Different type of self-service portals allow users to:
A robust self-service portal provides tangible benefits to customers and integrated business environments as a whole. Here are some benefits.
Self-service portals can help integrated business environments to deliver better value to customers. Powered by modern integration solutions such as Adeptia Connect, these portals can be used to deliver 24/7 self-service access, real-time visibility of critical business information, higher customer satisfaction and more.