What must-have skills and core competencies do we need to drive digital transformation initiatives?
Does your current IT team have the access to technologies and skills to design and deliver digital business capabilities? Is it possible to future-proof the IT workforce to adapt to changing business needs?
A lot of questions run in the minds of CIOs around talent and technology in the world of digital transformation. But ultimately, they need to create a digital workforce with the right technologies and skills to successfully execute digital business strategy.
Going digital helps companies drive business growth and transformation. It’s a clear mandate, but it’s challenging to know exactly where to begin. Fortunately, the solution lies within your existing team. What CIOs need to do is rethink how they plan and leverage new digital skills and competencies and focus more on leveraging new data-driven technologies to improve ease of doing business.
View Infographic: Transform customer data integration
To drive digital transformation initiatives, CIOs must focus on growing and reskilling their teams. They can take four steps to develop the workforce internally.
1. Assess and prioritize needs: Evaluate your current workforce against the requirements and determine gaps. After that, evaluate which outcomes will be most impacted by the gaps. This will help create a strategy that focuses on having critical skills and reducing competencies gaps.
2. Leverage new data-driven technologies: Modern customer data integration technologies empower business users to build customer data connections at speed and scale. They enable even non-technical business users to integrate new customer data in minutes – securely and easily. The integrated data can be used to deliver insights that can help a business make decisions, driving customer experiences and ultimately value faster than ever.
Meanwhile, IT resources can focus on more high-value tasks instead of getting bogged down by the integration tedium. The excess burden on IT stopped them delve into more strategic tasks, inhibiting innovation and growth. This eliminates work handoffs between business and scarce IT resources and changes the way customer data integration is done. Consequently, you can transform your internal and external operations and create more compelling customer experience journeys, all while accelerating revenue.
3. Take customer requirements into account: Make sure you consider the impact of your decisions on customer requirements and needs. Because customer delight and satisfaction are important elements in business. Keep this in mind as it will determine your decision-making process.
4. Automate processes to maximize outcomes: By automating processes like customer onboarding, you can make a powerful first impression on your customers. Modern customer data integration technologies help business users onboard customer data feeds faster by up to 80 %, from months to minutes. By onboarding customer data faster, you can speed up the data analysis and management steps and ultimately drive ROI. You can cut down costs to boot. According to Gartner, an automated transaction costs approximately $0.25 to process. A manual transaction, on the other hand, averages $60.00. In short, automation not only helps business users reduce costs but also improve operational efficiency. Subsequently, you can scale up your business faster and improve your ease of doing business with partners and customers.