The behavior of consumers is a totally different ball game today. The advent of cloud applications and myriad mobile apps now allow users accomplish their goals and intents with a simple click or tap. Information is easily accessible and arduous tasks can be completed without any pain.
Unfortunately, most of the digital technologies today are not equipped to proffer adequate support these help these consumers become successful employees, thus limiting growth and development. They bank on IT support to allow them collect information from diverse data sources. IT teams, on the other hand, find it difficult to provide support in a timely manner owing to an unending queue of requests. Hence, projects are slowed down. As a result of the burden on IT, organizations are prone to a huge security and governance risk to boot.
Even a single, bad decision can prove costly for organizations, leading to many long-term side-effects. To meet these challenging constraints and empower users to make the right decision, IT teams are opting for self-service solutions to eliminate costly mistakes, speed up innovation, and increase employee productivity as well as experience. Using a self-service approach, IT departments can accelerate productivity and alleviate costs, shifting uncomplicated support tasks to employees and allowing users fulfil their own requests without bottlenecks. This, as a result, frees up IT to take up a governance role and resolve more complex projects.
Organizations need a self-service integration platform to allow business users and customers integrate their multi-enterprise data ecosystems, leading to an intuitive, step-by-step experience without exhausting valuable IT resources.
With a self-service integration platform, IT becomes capable to maintain control over centralized governance and security, streamline application integrations from one safe place. As a consequence, time spent during integration development and implementation reduces, freeing IT staff from the burden of building and maintaining connections. IT can add value by not succumbing to integration project backlogs and, thus driving digital transformation.
Apart from that, self-service integration enhances decision-making capability and increases employee productivity. Here are the top 4 reasons why enterprises need a self-service integration platform: