The IT landscape is currently undergoing a dramatic shift as employees are becoming increasingly proficient in performing tasks that have traditionally fallen under the purview of IT, such as data mapping, onboarding and integration.
With this in mind, organizations are looking for new strategies to empower business users to operate within security parameters set by IT on the backend – and finding some major benefits in doing so.
As the pace of business increases, the IT queue is inundated with integration requests on a daily basis. So much so, that in order to address the sheer number of requests, IT professionals would not be able to focus on anything else, let order higher order strategic initiatives that keep a company competitive.
When business users are empowered to perform these integration tasks themselves, IT is free to focus on the bigger picture, allocating their time, resources and expertise appropriately in order to align the organization for future growth.
At the same time, when business users are able to perform data connections themselves instead of routing each request through IT, productivity across the organization increases.
A process that used to take weeks and months, such as new partner onboarding, can be cut by 50 to 75 percent. IT is also able to be more productive in accomplishing higher-order projects that keep a company competitive in the market.
Overall, as business users take over their integration tasks, workflows become streamlined and completed in a more effective nature across the organization.
By empowering business users to securely perform integration, organizations will ultimately see an increase to the bottom line. The ability to significantly cut the time it takes to perform customer onboarding and data mapping has a direct impact on revenue, and also reduces instances of lost business opportunities and the resulting lost revenue.
When business users can safely perform self-service integration and IT is free to devote resources to strategic projects, the resulting boost in productivity has a direct and positive impact on the bottom line. As such, businesses that fail to innovate appropriately will ultimately be left behind.