Increasingly, enterprises are building workplaces with the goal of enabling a seamless, productive, and collaborative workplace that spans both physical and virtual realms. A truly digital workplace brings important aspects such as data, applications, and technologies together to provide an unparalleled advantage. While a digital workplace empowers user personas from LOBs, departments, application teams to business users to get all tasks up and running, it also makes companies more responsive to changing customers’ demands and expectations.
To create a digital workplace, IT teams must power up their people, processes, and technology to deliver secure and highly efficient experiences at the speed of business. In order to that, companies must look beyond traditional workplace environment models and embrace new data-driven technologies to better serve their customers, deliver on strategic initiatives, and drive an improved overall experience for both end users and customers.
A comprehensive digital workplace strategy enables an enterprise to kickstart higher revenues and grow market share in this current age of disruption.
Self-service data integration technologies and AI-driven methodologies have a major role to play here. They empower business users and IT users to harness the true data potential, improving ease of doing business and delivering maximum value.
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With self-serve capabilities, non-technical users can turn themselves into citizen integrators to build data connections and integrate new customers and partners and extract insights for improving business decisions. AI-powered solutions can speed up the processes and operations, keeping security and authenticity intact. By incorporating these solutions in the existing digital workplace strategy, enterprises can achieve these top three goals:
A digital workplace environment is more inclined to attract, engage, retain, and motivate audiences. When technologies such as self-service integration are used, every user in a company can address the demands and meet them accordingly. They enable business users to monitor, integrate, and leverage data for driving digital initiatives at a faster pace. Meanwhile, the IT teams and other specialists can focus on strategic tasks, the high-value and high-impact ones.
Users can access all the data of customers and use it for driving outcomes. Access to this data increases efficiency and drives increased productivity and organizational agility.
Ensuring a digital workplace enables a company to foster collaboration while limiting costs. Self-service-powered tools help users resolve their own issues, improving productivity. It allows organizations to eliminate the risk of over reliance on IT teams to carry out operations and processes. A digital workplace can also enhance efficiency by eliminating barriers that actually inhibits sharing of resources. Because users are empowered to execute data-driven operations, it helps them cut down delays and inaccuracies which, in turn, manage costs in a better way.
As these technologies automate operations, companies can extract insights from the data at the speed of business. They can leverage dashboards and machine learning to analyze data trail. A digital workplace generates more valuable insights and carves out long-term strategic plans to facilitate better decision-making. As a result, it becomes easier for companies to deliver value to customers, speeding time-to-value.
Self-service integration solutions have helped companies create a digital workplace environment to ransform how collaboration happen, how enterprises support their customers, and ultimately how they do business. A company that can do that will realize faster value with far-reaching impacts.