How do you adapt quickly to the current disruptive world? Digital transformation underpins business success, but the rush to create, test, and deploy new systems has pressurized IT and DevOps teams immensely.
Instead, a plethora of companies are turning to low-code, self-service integration solutions to widen the pool of available developer resources. They aim to improve automation, streamline processes, and integrate complex customer data in minutes instead of months. That helps businesses provide faster value and better serve their customers whose behavior has changed dramatically over the past 18 months.
Related eBook: Transform Your Business with Self-Service Integration
But for all the potential perks, many myths still surround the low-code, self-service integration revolution. Here are three of them:
Many CIOs reckon that an explosion in citizen integrators and developers will lead to chaos. How does the business handle all the complex, bidirectional customer data and other tasks using self-service integration platforms?
Self-service integration can help break down data silos, retain control, and therefore make it simpler for IT to oversee the growth in data and apps without blocking business results. Features like AI data mapping, pre-built application connectors, shared templates, dashboards and more, etc. help even non-technical business users monitor, manage, integrate, and use customer data without pitting a lot of burden on IT.
That’s not true. Self-service integration enables a spectrum of business functions and outcomes, ranging from data onboarding data to integration for facilitating faster analysis and usage. The expertise of professional developers can be utilized in streamlining more important tasks that help organizations embark on a transformation journey.
By empowering non-technical users, self-service integration frees developers from getting bogged down by integration tedium. Instead, they can focus on innovation and solve business problems.
Even though a lot of tasks can be manoeuvred by citizen developers via self-service integration, it’s not fair to say that developers or IT can get replaced. IT will always be an indispensable part of the system.
The world is witnessing a paradigm shift in the way organizations are doing business. Self-service integration has transformed the way these businesses handle data and deliver the promised value to customers. But many worry that it can be difficult to maintain a culture of collaboration and ensure that people feel engaged when the workplace is so fragmented.
Far from escalating isolation, self-service is a highly collaborative method that brings people together. It delivers proficiency to a wider employee audience, while making them co-reliant on their teammates, including those in IT.
When non-technical teams are an important part of the process, they accelerate tasks and help companies improve ROI. The fact is, self-service integration unites people from diverse areas of the business and encourages them to work towards a common goal.
Self-service integration allows businesses to integrate customer data at the speed of business – while IT can focus on more important tasks.
It is a boon for companies that must respond at speed to social and commercial landscapes transformed by disruption. They can carry out tasks like onboarding, integration, etc. without the need for major hardware and software upgrades.
Self-service is also ideally suited for organizations attempting to deliver a better user experience without compromising security or needing to update large legacy systems immediately.
As more things go digital, self-service solutions are the key that unlocks the door to customers by offering fresh, digital experiences that stand out from the competition.