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Solutions - By Use Case - Customer Data Integration

The Frustration of Traditional Customer Data Integration

Customers are the backbone of your business. You have dozens. Hundreds. Maybe thousands. And each one of your customers has data they need to send to and receive from you to keep business flowing seamlessly. Forecasting, budgeting, planning, procurement, manufacturing, marketing, distribution — every aspect of your business depends on flawless customer data integration.  

But customer data integration is rarely flawless. The initial onboarding process can take between 8 and 18 weeks due to cumbersome custom coding. During that timeframe, you are losing revenue, and your customer is not benefiting from your products and services. Even after onboarding has been accomplished, you have to manage the flow of data on a day-to-day basis: a time-consuming, resource-intensive, and frustrating process.

Solutions - By Use Case - Customer Data Integration - Content 2

Solutions - By Use Case - Customer Data Integration - Content 2

Take Custom Code Out Of Customer Data Integration 

Custom coding and manual data entry define traditional customer data integration. Adeptia makes both a thing of the past with the “configure, don’t code” approach of the Adeptia Connect, allowing your systems to talk to your customers’ data systems with refreshing ease, immediacy, and quality:

  • Make it simple for customers to deliver information to you, speeding up the pace of business
  • Translate any data into a format your systems — including your backend ERP systems — can use
  • Automate customer data integration processes end to end, eliminating the need for manual intervention

Solutions - By Use Case - Customer Data Integration - Content 3

Solutions - By Use Case - Customer Data Integration - Content 3

Empower Business Users to Perform Customer Data Integration

Adeptia Connect is the only integration software platform that was designed for people besides IT developers. Business users can perform customer data integrations with drag-and-drop ease, using setup wizards to create simple app-to-app and app-to-database connections using pre-configured connectors. That way, business users can take over integration operations, while remaining under IT’s governance and control. 

Solutions - By Use Case - Customer Data Integration - Content 4

Solutions - By Use Case - Customer Data Integration - Content 4

End-to-End Automation 

The Adeptia solution automates every area of customer data integration, including: 

  • Authorization of data to ensure a verifiable source
  • Validation of data according to established business rules
  • Appropriate handling of missing or incorrect data
  • Mapping and translation of data into preferred formats
  • Bulk data processing of large multiple-record data files
  • Routing of data to various applications for processing
  • Complete workflows, including reviews, approvals, and exception handling
  • End-to-end visibility of data
  • Reports and dashboards to generate and deliver reports in various formats

Solutions - By Use Case - Customer Data Integration - Content 5

Solutions - By Use Case - Customer Data Integration - Content 5

Any-to-Any Data Conversion on Demand 

Adeptia Connect is a comprehensive solution that provides a powerful data conversion capability. This graphical, wizard-driven, easy-to-use software supports any-to-any conversion.

  • Flat file to XML
  • XML to CSV
  • Any Database to XML
  • Excel to Database
  • XML to EDI
  • HIPAA to XML
  • HL7 to XML
  • Date format, string, numerical conversions etc.
  • And any other combination

Solutions - By Use Case - Customer Data Integration - Content 6

 Solutions - By Use Case - Customer Data Integration - Content 6

Perfect Connectivity To Support Customer Data Integration

The Adeptia solution supports a rich set of commonly-used data protocols, such as:

  • FTP
  • SFTP
  • HTTP
  • HTTPS
  • Email
  • SOAP
  • REST Web Services
  • and more

Solutions - Customer Data Integration - Related Blog Articles

Check Out These Related Articles From Our Blog

To help you further explore this topic, here are some relevant articles from our blog.

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Testimonial - Meadowbrook

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    By using the Adeptia solution, Meadowbrook was able to enhance customer satisfaction, improve cash flow, and reduce costs of repetitive manual human processes. For example, Meadowbrook reduced lag time in viewing the insurance claims loss information from 2+ months to 2 days.
    – Chris Spring, Senior V.P. Business Operations & CIO, Meadowbrook Insurance Group

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