Practical Support & Training
Solutions for Maximum Value
We build a solid relationship with your company to
handle your tough real-life scenarios.
Technical Support
At Adeptia, we are committed to producing high-quality integration software and providing top-notch support that exceeds industry standards. Adeptia’s comprehensive customer support services deliver maintenance, support, and product updates to our community of customers and partners.
Support is offered at three different levels: Silver, Gold and Platinum. Service Level Agreements are designed to give you optimum support at the level you need.
For more information about these offerings, please contact us at sales@adeptia.com.
If you require assistance, please use one of the following options:
- Check online our support forum
- Email us at: support@adeptia.com
- Call us at the phone number provided with your EULA/Support contract
When logging support case, please provide the following information to help us provide you with the best assistance:
- Your Name, Organization and Location
- Your email, phone number and best time to contact you
- Adeptia software product and version
- Error messages (and console output if available)
- Brief description of the problem
- Steps taken to troubleshoot thus far
- Priority of the issue
Not a Customer? Not a Problem.
Email us at support@adeptia.com and we can answer any questions to get you started with our products.
Testimonial - LaSalle Solutions 2
-
Without a doubt Adeptia’s support processes have been the best I’ve ever experienced in twenty years of working in IT with any vendor or customer in our unique situation.