Rise Above The Payroll
Service Provider Challenges

Dealing With Complexity

If you’re replacing 15 to 20% of your customer base every year with new customers, chances are, you’re creating a monumental challenge for your IT department, as they are the ones who usually do the customer data onboarding. And since small businesses vary greatly in their technical sophistication, in the applications they use (if any) to keep track of employee and payroll data, and in their preferred data transfer methods (some can upload a file to you via secure FTP, others will want to fax or call you with data), your IT department likely has to set up as many individual processes for data onboarding as you have customers.

The Adeptia Solution

Payroll services providers need help in 3 areas:

• Faster onboarding — we have seen some customers take 8 to even 18 weeks per customer. Yes, you may earn some small setup fee per customer, but you lose a great deal more in terms of customer perceptions of how easy you are to do business with.
• Automated processes — you need an easy, efficient, and automated way to receive data from your customers at the outset of your relationship AND on an ongoing basis in order to provide reliable payroll and benefits servicing. That means no matter how data comes in, it needs to be converted, transformed, and integrated into your back-end systems in order to transact upon it.
• Greater reliance on operations users, less dependence on IT — technical resources are relatively expensive, so you want to maximize their time. Provide your IT department the means to create a platform simple enough for business users to use, while IT maintains governance and control over onboarding and customer data integration. 

With Adeptia Connect, your IT resources can set up shared connections, providing business users a “template” for a seamless way to intake data from new customers. In turn, business users will be able to take over the onboarding process themselves, using our dirt-simple interface to accept customer connection requests.

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