Adeptia Connect allows you to connect and integrate Zendesk with any business application. Our zendesk API integration platform allows you to:
Zendesk is customer service and support ticket software that allows you connect with customers on any channel. With Zendesk, you can offer excellent customer service for 24/7 support to, provide delightful experiences and generate more revenue. With Help Center, you can build a knowledge base, community, and customer portal that fits in seamlessly with your brand in a matter of minutes.
Zendesk integrations consist of two important components, Triggers and Actions. Triggers are used when Zendesk is your “Source” application and you want to sync-up data from Zendesk to your target system.
Actions are used when Zendesk is your “Target” application and you want to sync-up data from another business system into this application.
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Setting up of triggers allows you to sync-up Zendesk data objects with any application. When any event in Zendesk occurs such as creation of a new Support Ticket, updating of a Forum Post or creating a new User Subscription then the Trigger would automatically kick-off the related connection to sync-up this data with your target application.
User simply selects the Trigger from a drop-down list as shown in the image below.
Some of the most common triggers are described here:
An Action specifies how the data will be transferred at the destination location. While configuring Zendesk as a target, you can select an Action from the list. Below is a snapshot of the drop-down menu that lists all the Actions.
Some of the Actions are listed here:
Here are some of the popular Zendesk connections in use...