Zendesk Connector
How does it work?
Adeptia Connect allows you to connect and integrate Zendesk with any business application. Our platform allows you to:
- Choose from a library of shared connections or create your own connection through a wizard and get started in minutes.
- Sync Zendesk data such as Forums, Items, Subscriptions, Tickets, Users, Requests and other objects to and from your Databases, ERP, CRM, and Marketing platforms.
- Graphically map Zendesk data to any other data format in minutes.
- Sync Zendesk data with third-party APIs.
- Sync Users with Salesforce or FreshBooks.
- Sync Zendesk with on-premise applications or databases via Secure Agent.
- There are many other Zendesk integrations available out-of-the-box in Adeptia Connect.
Zendesk App Connector Details
Zendesk is customer service and support ticket software. With Zendesk you can offer excellent customer service for 24/7 support to help your customers answer their own questions. With Help Center you can build a knowledge base, community, and customer portal that fits in seamlessly with your brand in a matter of minutes.
Zendesk integrations consist of two important components, Triggers and Actions. Triggers are used when Zendesk is your “Source” application and you want to sync-up data from Zendesk to your target system.
Actions are used when Zendesk is your “Target” application and you want to sync-up data from another business system into this application.
Triggers
Setting up of triggers allows you to sync-up Zendesk data objects with any application. When any event in Zendesk occurs such as creation of a new Support Ticket, updating of an Forum Post or creating a new User Subscription then the Trigger would automatically kick-off the related connection to sync-up this data with your target application.
User simply selects the Trigger from a drop-down list as shown in the image below.
Some of the triggers are described here:
- New Group
- Triggers when a Group is added or updated. Once you add an organization or a company, you can create various groups for the organization. For example, if you are managing technical support for Shark Industries (organization), you can create various groups - one each for HR, Finance and Development.
- New Organization
- Triggers when an Organization is added or updated
- New Ticket
- Triggers when Tickect is added or updated
- New User
- Triggers when a User is added or updated
Actions
An Action specifies how the data will be transferred at the destination location. While configuring Zendesk as a target, you can select an Action from the list. Below is a snapshot of the drop-down menu that lists all the Actions.
Some of the Actions are listed here:
- Create or Update Ticket
- Create or Update User
- Create or Update Subscription
- Create or Update Membership
- Create or Update Item
- Create or Update Group
- Create or Update Request
- Create or Update Item
For more information on Zendesk Connectors click here
No more custom coding. Way more integration.
Here are some of the popular Zendesk connections in use...
